Test #10: Conflict Prevention and Resolution CHOOSE THE ONE CORRECT ANSWER: 1) To solve the problem, you should keep your opinion and the other person should change theirs. True False 2) Today's workplace tends to rely less heavily on teamwork thus having effective interpersonal skills is not as important for employees today as it was in the past. True False 3) Workplace conflict may arise because people don't have enough information or may have different interpretations of the same information. This is an example of conflict arising around which of the following: Relationships with people Problems with data Incompatible interests Structural forces Differing values 4) Which of the following is not a characteristic of an effective team? Mutual trust Rigidity of thought and action Mutual respect Cooperation Communication 6. Anticipation of problems 5) Team members can use combined talents and strengths to overcome each individual's weaknesses. True False 6) Competition among team members and lack of focus are examples of characteristics of ineffective teams. True False 7) To be a constructive team all team members must be committed to the same outcome (on same team) and able to address problems openly and quickly as they arise. True False 8) Which of the following is an example of an effective way to deal with conflict? Team members do not act on the conflict in order to avoid any confrontation, anger, or discomfort Leaders promise to deal with a problem but fail to act even after repeated requests for intervention Team members attempt to keep the conflict secret to prevent anyone from knowing that problems are brewing Team members are comfortable confronting one another on actions and behaviors that don't contribute to the success of the group Leaders attempt to quell the conflict with orders to cease and desist 9) Good organizational conflict allows a company and its people to grow, be better problem-solvers and move forward. Good conflict stimulates creativity and problem-solving. True False 10) Which of the following is not an example of observable data (in the Iceberg Theory): Explicit behavior Stated position Assumptions 11) Collaboration, as a form of conflict resolution, is always the best option. True False 12) Confronting a problem assertively and respectfully can enhance working relationships and improve lines of communications. True False 13) Effective confrontations usually involve dramatic scenes with raised voices and angry accusations. True False 14) Sometimes people confront others because they want to be right, not because they want to find solutions. True False 15) Bad attitudes can affect the whole company. Which of the following is not a result of bad attitudes Low Morale Lack of Motivation Increased productivity Deteriorating Team work Communication Breakdown 16) We communicate attitudes through which of the following: Word Tone of voice Body language All of the above None of the above
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