Test #10: Conflict Prevention and Resolution
CHOOSE THE ONE CORRECT ANSWER:
To solve the problem, you should keep your opinion and the other person should change theirs.
Today's workplace tends to rely less heavily on teamwork thus having effective interpersonal skills is not as important for employees today as it was in the past.
Workplace conflict may arise because people don't have enough information or may have different interpretations of the same information. This is an example of conflict arising around which of the following:
Relationships with people
Problems with data
Which of the following is not a characteristic of an effective team?
Rigidity of thought and action
6. Anticipation of problems
Team members can use combined talents and strengths to overcome each individual's weaknesses.
Competition among team members and lack of focus are examples of characteristics of ineffective teams.
To be a constructive team all team members must be committed to the same outcome (on same team) and able to address problems openly and quickly as they arise.
Which of the following is an example of an effective way to deal with conflict?
Team members do not act on the conflict in order to avoid any confrontation, anger, or discomfort
Leaders promise to deal with a problem but fail to act even after repeated requests for intervention
Team members attempt to keep the conflict secret to prevent anyone from knowing that problems are brewing
Team members are comfortable confronting one another on actions and behaviors that don't contribute to the success of the group
Leaders attempt to quell the conflict with orders to cease and desist
Good organizational conflict allows a company and its people to grow, be better problem-solvers and move forward. Good conflict stimulates creativity and problem-solving.
Which of the following is not an example of observable data (in the Iceberg Theory):
Collaboration, as a form of conflict resolution, is always the best option.
Confronting a problem assertively and respectfully can enhance working relationships and improve lines of communications.
Effective confrontations usually involve dramatic scenes with raised voices and angry accusations.
Sometimes people confront others because they want to be right, not because they want to find solutions.
Bad attitudes can affect the whole company. Which of the following is not a result of bad attitudes
Lack of Motivation
Deteriorating Team work
We communicate attitudes through which of the following:
Tone of voice
All of the above
None of the above
Copyrightę , 2007
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